Frequently Asked Questions
- Who is QUBEE?
We are a broadband internet service provider dedicated to providing a fast and reliable internet service to residential and soon to business customers in Dhaka and then across Bangladesh. Follow this link for more information about us .
- Where can I find out more about QUBEE ?
We hope that all the information you need can be found on this website. If there’s anything you think we’ve forgotten, we’d love to hear from you. Please call our customer service and support line on 02-895 99 11. We’re here 24/7. Alternatively you could come and see us. Click here to find your nearest QUBEE store.
- How can I get QUBEE?
We’d love you to join us so we’ve tried to make the process as straightforward as possible. You’ll find a registration form if you click here. Completing this form will prompt a sales representative to get in touch who will take you through the rest of the registration process and ensure that your connection is installed as quickly as possible. Alternatively, you can call our customer service and support team who’ll be delighted to take you through the registration process or you can visit one of the QUBEE stores..
- Which services does QUBEE offer?
QUBEE offers a fast and reliable broadband internet service with tariffs available to suit everyone’s needs.
- What is meant by speed/speed limit?
For all wireless connection, speed is the amount of internet data transferred per second. Speed/speed limit mentioned by QUBEE at all places for wireless connection means that the speed may reach up to the mention speed/speed limit. As there are several dependencies for internet speed, all speed/speed limit communicated is up to the specified amount.
- Is QUBEE suitable for use at my business?
It most certainly is and we have some business-specific tariffs available. We’d be very pleased to offer advice about using QUBEE in the workplace. Just call our customer service and support line for more information.
- Is QUBEE available in my area?
QUBEE is currently available in Dhaka,Chittagong,Sylhet you can check our coverage area here. We’re very sorry if our service doesn’t currently include your home or business, but please keep checking as the QUBEE network is growing all the time. We also have plans to expand into other cities. If you’d like to register your interest for the QUBEE service when it becomes available in your city, please write us @ email@example.com.
- Is a QUBEE connection more reliable than cable or dial-up?
We use WiMAX technology which means that you receive our internet service wirelessly. We don’t have to rely on infrastructure which could become old and corroded. This allows us to provide a faster, more reliable service.
- What packages does QUBEE offer?
QUBEE has a range of packages for residential and businesses users. We hope there is something to suit every internet user. Click here to find out more about our tariffs or call us and we can help you decide.
- What kinds of data speed can I expect?
This will depend on the service that you choose to subscribe to, but speeds of up to 2Mbps are available.
- Does QUBEE charge to visit my premises?
QUBEE will provide complimentary installation of your modem and on location visit to your premises as per your request.
- How do I receive my bill?
Your bill will be sent monthly to the email address provided on your subscription form.So, please provide us your correct contact information(specially valid mobile number and email address).
- What methods of payment are accepted?
Now with 8 convenient ways to choose from, recharging your account just got a great deal easier. All you have to do is pick the one that suits you best, and we will take care of the rest.Visit our Pay Here page for all solutions.
- How long will it take to set up my connection?
Once you’ve signed up, we will help you to install your device and provide information as per your queries over phone. If it is necessary we will sent an engineer to your premises to check and install your device. You can always call us @ 028959911 for any farther clarification.
- Can I install the equipment myself?
Yes you can. Please check FAQ 12 for details.
- Can I upgrade my package if I want more bandwidth?
Yes. Please contact our customer care line. Our agents will be happy to advise you.
- Can I use my existing modem to access QUBEE?
No, you will need a dedicated QUBEE modem.
- Can I connect more than one computer to the QUBEE service?
Yes you can, QUBEE has three options for you to set-up a private WiFi network where you can use more than one devices.You can use QUBEE TOWER, GIGASET+WiFi ROUTER or QUBEE POCKET WiFi to create your own WiFi network. To know more about QUBEE modems checkout Our Modems page.
- I want more bandwidth/speed. What should I do?
If you’re not already on our fastest speed, please call our customer service and support line to arrange an upgrade.
- What is QUBEE’s policy on P2P (Peer to Peer)?
We require that all our subscribers behave within the law. Customers are also asked to respect the fair usage download limit as defined in our terms and conditions.
- How secure is the connection?
WiMax is an inherently secure technology with encryption and authentication performed automatically. It’s still important that internet users make sure that their own computers have anti-virus software installed and that users only visit sites and download emails from trusted sources.