Fair Usage Policy

QUBEE’s Fair Usage Policy (FUP) is designed to safeguard the greater interest of all the QUBEE internet users, thus providing the best possible internet experience for everyone. The Fair Usage Policy is applicable for all SKY and SKY PLUS package users.

Why Fair Usage Policy?

As in most cases, a small fraction of the total consumers use an excessive amount of the network resources, which results in hampering the experience of others. Our Fair Usage Policy is here to provide the optimal internet experience to all our customers.

QUBEE Fair Usage Policy

Under the QUBEE Fair Usage Policy, we tried to set up a limit for those excessive users, while keeping it very generous so that most of our Sky and SKY PLUS Monthly Package users will not be affected by this.

Package

Usage Level

Action Under Fair Usage Policy

Length of Action

256 kbps SKY

Usage over 25 GB

Speed throttle down to 128 Kbps

Till the next billing period

512 kbps SKY

Usage over 30 GB

Speed throttle down to 128 Kbps

Till the next billing period

1 Mbps SKY

Usage over 45 GB

Speed throttle down to 128 Kbps

Till the next billing period

2 Mbps SKY

Usage over 50 GB

Speed throttle down to 128 Kbps

Till the next billing period

4 Mbps SKY

Usage over 55 GB

Speed throttle down to 128 Kbps

Till the next billing period

512 kbps SKY PLUS

Usage over 45 GB

Speed throttle down to 128 Kbps

Till the next billing period

1 Mbps SKY PLUS

Usage over 60 GB

Speed throttle down to 128 Kbps

Till the next billing period

2 Mbps SKY PLUS

Usage over 60 GB

Speed throttle down to 128 Kbps

Till the next billing period




If the usage limit crosses 25GB (for 256 Kbps Sky), 30GB (for 512 Kbps Sky), 45GB (for 1 Mbps Sky), 50GB (for 2 Mbps Sky), 55GB (for 4 Mbps Sky), 45GB (for 512 Sky Plus), 60GB (for 1Mbps Sky Plus) and 60GB (for 2Mbps Sky Plus) at any time of the month, QUBEE may put the user under Fair Usage Policy. This will result in experiencing speed being throttled down to 128 Kbps for the rest of the billing month.

Note that your speed would be updated to the normal speed at the start of your next billing period if you comply with the above policy.

Subscribers are reminded that the download of illegal content which QUBEE discourages, which is an infringement of copyright and/or intellectual property rights and rightful owners of such copyright and/or intellectual property rights may take measures to prosecute.

QUBEE reserves the right to inquire/investigate suspected or potential abuse of its Fair Usage Policy. Each individual download can be traced by the subscriber’s IP address back to the subscriber’s account with QUBEE.

This Fair Usage Policy is applicable to all existing and future SKY and SKY PLUS plans offered by QUBEE unless specifically withdrawn at the discretion of QUBEE. QUBEE reserves the right to change this policy in future at their discretion.

Device Service Contract

A user has the option to select a service contract plan (where QUBEE would be the owner of the device) or purchase the device (where the customer is the owner of the device)

The service contract is for 36 months and during this time, QUBEE would fix or replace any issues related to the device free of charge

For plans with service contract, the contract period would start from the day of service activation and expires at the end of the contract period

Once the service contract period expires, the package service will continue but the QUBEE will not provide any free services for the device

If user under service contract wishes to discontinue the service, the user needs to return the modem to QUBEE. At the time of return, the modem needs to be in working condition

For users who are not under service contract can enroll into the plan by paying a fee of BDT 575