Here is a selection of the questions that we get asked most frequently. If you can't find the answer to your question here, please call our customer service and support line or send us an email. We'd be delighted to hear from you and do our best to help.

Who is Qubee?

We are a broadband internet service provider dedicated to providing a fast and reliable internet service to residential and soon to business customers in Dhaka and then across Bangladesh. Follow this link for more information about us.

Where can I find out more about Qubee?

We hope that all the information you need can be found on this website. If there's anything you think we've forgotten, we'd love to hear from you. Please call our customer service and support line on 02 895 99 11. We're here 24/7. You can also visit us at one of our Qubee outlets (10:00 hrs – 19:30 hrs) or at a Qubee experience booth. Click here for the experience booth schedule.

How can I get Qubee?

We'd love you to join us so we've tried to make the process as straightforward as possible. You'll find a registration form if you click here. Completing this form will prompt a sales representative to get in touch who will take you through the rest of the registration process and ensure your connection is installed as quickly as possible.

Which services does Qubee offer?

Qubee offers a fast and reliable broadband internet service with packages available to suit a range of speed and download requirements.

Is Qubee suitable for use at my business?

It most certainly is and we'd be very pleased to offer advice about using Qubee in the workplace. Just call our customer service and support line for more information.

Is Qubee available in my area?

Qubee is currently available in Dhaka: you can check our coverage area here. We're very sorry if our service doesn't currently include your home or business, but please keep checking as the Qubee network is growing all the time. We also have plans to expand into other cities. If you'd like to register your interest for the Qubee service when it becomes available in your city, please leave your details here.

Is a Qubee connection more reliable than cable or dial-up?

We use WiMAX technology which means that you receive our internet service wirelessly. We don't have to rely on infrastructure which could become old and corroded. This allows us to provide a faster, more reliable service.

What packages does Qubee offer?

Qubee currently offers three high speed packages, with more packages coming soon. We hope there is something to suit every internet user. Click here to find out more about our packages or call us and we can help you decide.

What kinds of data speed can I expect?

Qubee provides broadband connectivity at 256Kbps, 512kbps or 1Mbps. Check out what a difference more download speed can make here

How do Qubee speeds compare to DSL, cable and dial-up?

We offer services at a range of speeds with the fastest service at 1Mbps. We hope you'll be happy to find that the speed you pay for is the speed you get. Click here for a demonstration of what each download speed really means.

Which operating systems and devices does Qubee support?

Qubee can be used with most computers and commonly used operating systems.

How do I access the internet with Qubee?

Once our engineer has installed your Qubee modem, you'll be able to access the internet anytime by simply logging onto your computer as normal.

What can I do with 1GB?

1GB is a surprisingly large amount of data. You can stream around 19 hours of MP3 music or watch 7 hours of YouTube video or send 13,000 emails with small photo attachments.

What is WiMAX?

WiMAX stands for Worldwide Inter-operability for Microwave Access. It's a new way to receive broadband internet services and uses radio waves to deliver the internet to a subscriber. To use the service you must live within the radius of one of our base stations as shown on our coverage map.

What methods of payment are accepted?

We're very happy to accept cash and credit cards at any Qubee outlet. You can also deposit your payment at selected branches of The City Bank on the Qubee deposit slips available in branch. Visit our Bill Payment page for all locations. Please do not forget to include your Qubee account number on the deposit slip.

Does Qubee charge to visit my premises?

Qubee will provide complimentary installation of your modem and up to one visit to your premises every month free of charge. Any additional visits will be charged via your monthly invoice at BDT 200 per visit.

How do I receive my bill?

Your bill will be sent monthly to the address provided on your subscription form.

How long will it take to set up my connection?

Once you've signed up, we'll make an appointment with you for an engineer to come out and install your equipment. We offer four hour windows for appointments and installation will normally take place within 3 days. Our engineer should take about an hour to set up the equipment.

Can I install the equipment myself?

We are very pleased to offer free installation by our trained installation engineers. This will ensure that you receive the best possible Qubee service.

Can I upgrade my package if I want more bandwidth?

Yes. Please contact our customer care line. Our agents will be happy to advise you.

Can I use my existing modem to access Qubee?

No, you will need a dedicated Qubee modem.

Can I connect more than one computer to the Qubee service?

Yes you can, providing that you have your own WiFi router or LAN. You will need to set up and maintain your own WiFi or LAN environment.

I want more bandwidth/speed. What should I do?

If you're not already on our fastest speed, please call our customer service and support line to arrange an upgrade.

What is Qubee's policy on P2P (Peer to Peer)?

We require that all our subscribers behave within the law. Customers on a postpay service are also asked to respect the fair usage download limit as defined in our terms and conditions.

How secure is the connection?

WiMAX is an inherently secure technology with encryption and authentication performed automatically. It's still important that internet users make sure that their own computers have anti-virus software installed and that users only visit sites and download emails from trusted sources.

How do I manage my own account?

Soon you will be able to log in and manage your Qubee account online. In the meantime please contact our customer care team if you require any assistance.

I am moving to a new home; can I take my Qubee connection with me?

Assuming there is coverage, your Qubee connection can be moved to your new home. Please click here to see if your new location is covered by our service. Don't forget to tell Qubee customer services you're moving because we may need to make some minor changes to the way your service is configured.

I am moving to a different city, what will happen to my connection?

At the moment Qubee is only available in Dhaka. If you are leaving Dhaka, please contact Qubee customer services who will be happy to assist you.